Indoor 2

Camera Setup

• Phone Compatibility

• Phone or tablet compatibility
  The following are the minimum requirements to install and use the Tend Secure App:

  • Android phone or tablet running Android 6.0 or later
  • iPhone, iPod, or iPad running iOS 11.0 or later
• Positioning Your Camera

• You can place your camera on a flat surface or mount it on a wall. If you intend to use the camera’s facial recognition capabilities, for best results, position your camera between waist and eye level.

  To place on a table top:
  Slide the handle of the camera into the mount. Use a Phillips screwdriver to tighten the metal disc from the bottom of the mount. This will lock your camera in place.

  To mount on a wall
  Unscrew the top and bottom pieces of the mount and remove the metal disc (you will not need the disc for wall mounting, but save it if you wish to move your camera to a table top). Screw the bottom piece into the wall using the 2 provided screws. Make sure the mount is aligned such that the UP arrow is pointed directly up. Re-attach the top piece of the mount, so that the opening is facing up. Slide the handle of the camera into the mount.

• Set up additional cameras

• You can setup multiple cameras to your Tend account. While setting up your camera, you will reach an Account Creation page. Instead of creating a new account, tap on Login to Existing. Enter your existing Tend username and password, and proceed with setup.

• Moving a camera

• Once you have successfully setup your camera, you can move it to another location in your home, as long as you are still within WiFi range from your router. Simply move your camera to the desired location and power it back on - the camera will automatically connect within 2 minutes.

• Connecting to a new router

• If you have replaced your home router or want to setup your camera to a new router, you will need to go through the setup process again. During the setup process, instead of creating a new account, tap on Login to Existing. Enter your existing Tend username and password to ensure your camera remains on your existing Tend account.

• Resetting your camera to factory default settings

• Press down and hold the button on the back of the camera, for 15 seconds. You will see the LED light turn off and start blinking. Once you factory reset your camera, you will need to go through the setup process again.

• Linking the Tend Camera with myQ app

• Please note: The camera must be initially set up with the Tend/Tend Secure app prior to linking to myQ.

  How to link Tend Secure app to myQ app:

  1. Select “Works with myQ”
  2. Select "Tend"
  3. Select "Link"
  4. Enter Credentials and Authorize
  5. Then check "Devices"
• Camera Setup troubleshooting

• Setting up a camera on PC/Mac
  Your camera can only be setup on an iOS or Android phone or tablet.

  Cannot connect to router
  When setting up your camera, if your camera does not appear in the router list, tap on the Refresh button to refresh the list. Note that your camera is not compatible with 5GHz routers - 5GHz routers would not appear in the router list.

  Once you select your router and enter its password, if the camera still does not connect, try moving the camera closer to your home router.

  Here are some other common issues:

  • Blocked Ports: In corporate / work environments, some ports may be blocked.
  • Firewalls
  • If you have your router supports 2.4GHz and 5GHz, the passwords may be different. Please make sure to use your 2.4GHz password.

  If you still have issues, please contact us at support@tendinsights.com.

  Connecting to a mobile hotspot
  We do not advise connecting your camera to a mobile hotspot. Video can consume a large amount of bandwidth. This can quickly deplete your data or run up your data cost.

  Router compatibility
  Our camera can only be connected to a 2.4GHz router. It is not compatible with 5GHz routers. Furthermore, the following routers have been reported to not be compatible with our cameras:

  • Apple A1409
  • Belkin N750, AC1200, AC750, N600 Extender
  • Netgear WN3000RP

  If you discover other routers that are also not compatible, please contact us at support@tendinsights.com.

Using your Tend Secure App

• Turning on audio

• When your live video starts, the audio is turned off by default.

  1. Open the camera controls by double-tapping the live video or tapping on the full screen icon.
  2. Tap on the speaker icon.
  3. Tap on the power icon to toggle the audio on and off.
• 2-way talkback

• Using your Tend Secure App, you can speak to your loved ones on the other side your camera.

  1. Open the camera controls by double-tapping the live video or tapping on the full screen icon.
  2. Tap on the microphone icon.
  3. Press and hold the large microphone icon to speak. Let go when you are done speaking.
• Taking a snapshot or recording my video stream
• 1. Open the camera controls by double-tapping the live video or tapping on the full screen icon.
  2. Tap on the save-to-device icon.
  3. Select the camera icon to take a snapshot or the video icon to make a recording.
  4. Tap on the large circle to take a snapshot of your live video or start recording. Tap again to stop recording.
  5. Your photo or video should be stored in Gallery for Android and Photos for iOS.
• Upgrading firmware via App

• At times, we will provide new firmware to roll out new features, fix bugs, or to improve the performance of your camera. If there is new firmware available, you will see a New Firmware message on the home view. To upgrade:

  1. Tap on New Firmware.
  2. Tap on Update Now to proceed with the update.

  Your camera may be offline for up to 5 minutes during the update. Once the update is complete, your camera will automatically return online.

• Upgrading firmware via Computer
• 1. Download the attached zip file and save it to your computer.
  2. Extract or unzip the folder "tend_fw_upgrade", where you will find three files (A6XXXXXX.img, tend_logo_white.png, upgrade.html) - one file says “upgrade” and the file type shows it is a HTML document, the second file is our Tend logo and the third is a file named with letters and numbers (this is the firmware file) - DO NOT OPEN or click on these files at this time.
  3. Plug in your Indoor camera near your computer. If your camera does not automatically go into set up mode, press the set up button once and wait until you see the light blink green and red alternating indicating the camera is in set up mode.
  4. Connect your PC to the camera by going to the Wi-Fi networks on your computer and selecting the name of the camera (e.g. LynxIndoorXXXX).
  5. Once your camera is connected now you will need to click on the “upgrade.html” file. A web page will now be displayed in your local browser (Chrome, Firefox, IE or Opera).
  6. Please follow the directions on the web page and upload the firmware file.
  7. While the firmware is updating DO NOT unplug the camera. This will take 2-3 minutes to complete and you will see the message change to a “Done” camera rebooting message.
  8. When the camera reboots you will see it flash red several times and will hear a clicking sound. This takes about 20 seconds. You can now set the camera up by tapping the set up button one time and you will see the light change to green and red alternating. The camera is now ready for set up and firmware is updated!
• Multiple users using the Tend Secure App

• If you and your family member try to login to the Tend Secure App at the same time, you will notice that one of you will get logged off automatically. In order for multiple people to use the Tend Secure App simultaneously, you will have to share your camera to your friends and family. Please see the Sharing Your Camera section for instructions.

• Configuring your camera

• Changing your camera’s name
  Once you’ve setup your camera, you can change the camera’s name.

  1. Tap on the gear icon next to your camera’s name.
  2. Edit the text field under Camera Name.
  3. Tap on the back arrow.

  Night vision
  By default, your camera’s night vision will automatically turn on once it gets dark. To change this setting:

  1. Tap on the gear icon next to your camera’s name.
  2. Tap on Night Vision.
  3. Turn the setting On (always on), Off (always off), or Auto (on when there is low light)
  4. Tap on the back arrow.

  If your camera is indoors pointed outside of a window, the infrared lights will cause a glare at night. You will need to turn and keep your Night Vision OFF in this scenario.

  Deleting your camera
  If you are no longer using your camera, you must delete it so that it no longer shows up in your Tend App.

  1. Tap on the gear icon next to the camera you wish to delete.
  2. Tap on Delete Camera.
  3. Tap on Delete.

  This action is not reversible. Once you delete your camera, you will need to set it up again in order to use it.

Sharing Your Camera

• Sending an invitation

• You can share your camera with friends and family, to allow multiple people to view the live video simultaneously. You will need to send an email invitation to your friend or family. Once your friend or family accepts the invitation and creates his/her own Tend account, he/she will be able to view your camera.

  1. Tap on the gear icon next to the camera you wish to share.
  2. Tap on Sharing.
  3. Tap on Share with new.
  4. Enter your friend or family’s email address.
  5. Tap on Share to send the invitation email.
• Unsharing your camera
• 1. Tap on the gear icon next to the camera you wish to unshare.
  2. Tap on Sharing.
  3. Tap on the friend or family you wish to unshare.
  4. Turn OFF the Live Stream setting.
  5. Tap on the back arrow.

  You will need to repeat these steps for each friend or family you wish to unshare.

Motion Detection and Cloud Storage

• Enabling recordings and alerts

• To turn on your motion-triggered recordings:

  1. Tap on Motion Detection in the Tend Secure App.
  2. Turn on Event Recording.
  3. Update the Sensitivity level from Lowest to Highest.
  4. Tap on the back arrow.

  Once you’ve turned on recordings, you can also turn on alerts - so you can notified anytime there is motion detected in your home.

  1. Tap on Motion Detection in the Tend Secure App.
  2. Turn on Notifications.
  3. Tap on the back arrow
• Scheduling alerts

• When you are at home, you may not want to be notified when there is motion. Instead of turning on and off the alerts every time you leave the house or return home, you can schedule when you receive these alerts.

  1. Tap on Motion Detection in the Tend Secure App.
  2. Make sure Event Recording and Notifications are turned on.
  3. Tap on Notification Schedule.
  4. Turn on Set Times.
  5. Select the Start Time, Stop Time, and which Days of the week you’d like to receive alerts.
  6. Tap on OK.
  7. Tap on the back arrow.
• Viewing recordings

• Once Event Recording has been turned on, your camera should begin recording Events. To view these recordings, tap on the middle Event icon in the Tend Secure App. You should see a list of all your recordings with the neweset Events at the top and the oldest Events at the bottom.

  If you have more than 1 camera, you will see a badge with the first letter of each camera’s name to the right of the Event. To filter by camera, tap the filter icon on the top right corner. Select 1 or more cameras, and tap the back arrow.

• Downloading recordings

• You can download your Events to your phone or tablet’s local storage.

  1. Tap on the Event you want to download in the Tend Secure App
  2. Tap the download icon to the right of the playback bar.
  3. Your video should be stored in Gallery for Android and Photos for iOS.
• Motion Detection troubleshooting

• Recover expired recordings
  Once your recordings have passed their expiration date, they are no longer recoverable. For security and privacy reasons, we do not store your recordings beyond their expiration date. If you’d like to keep your recordings, you can download them to your phone or tablet.

  Local storage
  Motion-triggered recordings are only uploaded and stored to our secure cloud. There is no local storage on the camera itself. If you’d like to keep your recordings, you can download them to your phone or tablet.

Facial Recognition

• Creating a profile

• To add a profile to your facial recognition library:

  1. Tap on Facial Recognition Library in the Tend Secure App.
  2. Tap on the + icon.
  3. Enter your name and tap Add a Picture.
  4. You can take a photo with your phone or choose an existing photo from your phone’s photo gallery.
  5. Once a photo is added, tap the back arrow to save your profile.
• Adding pictures to a profile

• You can add more photos to your profile to improve the facial recognition of that profile.

  1. Tap on Facial Recognition Library in the Tend Secure App.
  2. Tap on a profile.
  3. Tap on the camera icon.
  4. You can take a photo with your phone or choose an existing photo from your phone’s photo gallery.
  5. Once a photo is added, tap the back arrow to save the additional picture.
• Changing your profile picture

• If you have more than 1 picture in your facial recognition library, you can change your profile picture.

  1. Tap on Facial Recognition Library in the Tend Secure App.
  2. Tap on a profile.
  3. Tap on a picture to make that your new profile picture.
  4. Tap the back arrow to save your changes.
• Enabling Alerts

• Once you have added a few profiles, you can choose to receive custom alerts on your phone when each person checks in / walks in front of the camera.

  1. Tap on Motion Detection in the Tend Secure App.
  2. Next to each profile, you can turn on or off the alert.
  3. Tap the back arrow to save your changes.
• Deleting a Profile

• Once you have added a few profiles, you can choose to receive custom alerts on your phone when each person checks in / walks in front of the camera.

  1. Tap on Facial Recognition Library in the Tend Secure App.
  2. Swipe right on the profile you wish to delete.
  3. Tap the trash icon to delete the profile.

Account Management

• Changing password
• 1. Tap the App Settings (Heart) icon in the Tend App.
  2. Tap on Change Password.
  3. Enter your old password and your new password. Passwords must be at least 6 characters long.
  4. Tap on Change Password.
• Changing email
• 1. Tap the App Settings (Heart) icon in the Tend App.
  2. Tap on Change Email.
  3. Enter your new email address.
  4. Tap on Change Email.
• Changing username

• Because your camera(s), settings, and subscriptions are all tied to your unique Tend username, we do not allow you to edit your username. If you are not happy with your username, you can setup your camera(s) again under a new username. WARNING: Your services will not transfer over if you setup your camera under a different username.

General Troubleshooting

• Camera goes offline

• Occasionally, your camera may go offline by itself due to connectivity issues. Normally, the camera should come back online by itself. If your camera stays offline for an extended period of time, try unplugging and re-plugging the camera. Once re-plugged in, the camera should come back online again.

• Live video is black and white

• The live video can become black and white if the night vision is turned on before it gets too dark. You can manually turn off your night vision by doing the following:

  1. Tap on the gear icon next to your camera’s name.
  2. Tap on Night Vision.
  3. Turn the setting Off.
  4. Tap on the back arrow.
• LED behavior

• There is 1 LED light on the front of your camera.

  Green	Connected to Tend servers
  Red	Disconnected from Tend servers
  Flashing Orange	Not connected to the internet / home router
  Flashing Red and Green	Camera is not setup. Please follow instructions to setup your camera.

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