Kodak CFH-V10

Camera Setup

• Phone Compatibility

• Phone or tablet compatibility
  The following are the minimum requirements to install and use the iSecurity+ App:

  • Android phone or tablet running Android 6.0 or later
  • iPhone, iPod, or iPad running iOS 11.0 or later
• Mounting a camera to the wall
• 1. Twist of the square base
  2. Remove the bottom plastic piece and place it on the wall in your desired location.
  3. Use the provided screws to secure this bottom piece onto the wall.
  4. Remove the metal disc and store it somewhere safe. It is not needed when wall mounting your camera.
  5. Twist the camera back onto the base.
• Set up additional cameras

• You can setup multiple cameras to your iSecurity+ account. While setting up your camera, you will reach an Account Creation page. Instead of creating a new account, tap on Login to Existing. Enter your existing iSecurity+ username and password, and proceed with setup.

• Moving a camera

• Once you have successfully setup your camera, you can move it to another location in your home, as long as you are still within WiFi range from your router. Simply move your camera to the desired location and power it back on - the camera will automatically connect within 2 minutes.

• Connecting to a new router

• If you have replaced your home router or want to setup your camera to a new router, you will need to go through the setup process again. During the setup process, instead of creating a new account, tap on Login to Existing. Enter your existing iSecurity+ username and password to ensure your camera remains on your existing iSecurity+ account.

• Resetting your camera to factory default settings

• You will need a small pin or paperclip. Insert the paperclip into the small hole on the back of the camera. Press down and hold for 15 seconds. You will see the all 3 LED lights turn off and blink. Once you factory reset your camera, you will need to go through the setup process again.

• Troubleshooting the setup process

• Setting up a camera on PC/Mac
  Your camera can only be setup on an iOS or Android phone or tablet.

  Cannot connect to router
  When setting up your camera, if your camera does not appear in the router list, tap on the Refresh button to refresh the list. Note that your camera is not compatible with 5GHz routers - 5GHz routers would not appear in the router list.

  Once you select your router and enter its password, if the camera still does not connect, try moving the camera closer to your home router.

  Here are some other common issues:

  • Blocked Ports: In corporate / work environments, some ports may be blocked.
  • Firewalls
  • If you have your router supports 2.4GHz and 5GHz, the passwords may be different. Please make sure to use your 2.4GHz password.

  If you still have issues, please contact us at support@tendinsights.com.

  Connecting to a mobile hotspot
  We do not advise connecting your camera to a mobile hotspot. Video can consume a large amount of bandwidth. This can quickly deplete your data or run up your data cost.

  Router compatibility
  Our camera can only be connected to a 2.4GHz router. It is not compatible with 5GHz routers. Furthermore, the following routers have been reported to not be compatible with our cameras:

  • Apple A1409
  • Belkin N750, AC1200, AC750, N600 Extender
  • Netgear WN3000RP

  If you discover other routers that are also not compatible, please contact us at support@tendinsights.com.

Using your iSecurity+ App

• Turning on audio

• When your live video starts, tap the speaker icon in the toolbar.

• 2-way Talkback

• Using your iSecurity+ App, you can speak to your loved ones on the other side your camera.

  1. Start the live video stream.
  2. Tap on the speaker icon to turn on the audio.
  3. Press and hold the microphone icon to speak. Let go when you are done speaking.
• Taking a snapshot or recording my video stream
• 1. Start the live video stream.
  2. Tap on the camera icon to take a snapshot or the recorder icon to start a recording.
  3. When recording a video, tap on the recorder icon again to stop recording.
  4. Your photo or video should be stored in Gallery for Android and Photos for iOS.
• Upgrading firmware

• At times, we will provide new firmware to roll out new features, fix bugs, or to improve the performance of your camera. If there is new firmware available, you will see a download icon instead of a gear icon next to your camera’s name. To upgrade:

  1. Tap on download icon next to your camera’s name.
  2. Tap on Show Me What’s New.
  3. Tap on Update Firmware to proceed with the update.

  Your camera may be offline for up to 5 minutes during the update. Once the update is complete, your camera will automatically return online.

• Multiple users using the iSecurity+ App

• If you and your family member try to login to the iSecurity+ App at the same time, you will notice that one of you will get logged off automatically. In order for multiple people to use the iSecurity+ App simultaneously, you will have to share your camera to your friends and family. Please see the Sharing Your Camera section for instructions.

• Configuring your camera

• Changing your camera’s name
  Once you’ve setup your camera, you can change the camera’s name.

  1. Tap on the gear icon next to your camera’s name.
  2. Edit the text field under Camera Name.
  3. Tap on the Save/Done button.

  Night vision
  By default, your camera’s night vision will automatically turn on once it gets dark. To change this setting:

  1. Tap on the gear icon next to your camera’s name.
  2. Tap on Night Vision.
  3. Turn the setting On (always on), Off (always off), or Auto (on when there is low light)
  4. Tap on the Save/Done button.

  If your camera is indoors pointed outside of a window, the infrared lights will cause a glare at night. You will need to turn and keep your Night Vision OFF in this scenario.

  Resolution, video quality, frame rate
  By default, your camera will automatically adjust and optimize its video settings based on the available bandwidth. For example, if the network conditions are poor, the quality of your video will be degraded. You can turn this auto adjustment off, and manually change the resolution, video quality, and frame rate. Note: If your settings are too high while the network conditions are poor, the video may not play. To change this setting:

  1. Tap on the gear icon next to your camera’s name.
  2. Turn On/Off Auto Adjust.
  3. If turned off, you can then change the resolution, video quality, and/or frame rate.
  4. Tap on the Save/Done button to save your settings.

Sharing Your Camera

• Sending an invitation

• You can share your camera with friends and family, to allow multiple people to view the live video simultaneously. You will need to send an email invitation to your friend or family. Once your friend or family accepts the invitation and creates his/her own iSecurity+ account, he/she will be able to view your camera.

  1. Tap on the gear icon next to the camera you wish to share.
  2. Tap on Invite Friends.
  3. Enter your friend or family’s email address.
  4. Tap on the send icon to send the invitation email.
• Unsharing your camera
• 1. Tap on the gear icon next to the camera you wish to unshare.
  2. Tap on Friends and Family.
  3. Uncheck the box(es) next to the friend(s) or family you wish to unshare.
  4. Tap on the Save/Done button.

WiFi Booster

• Enabling and Using your WiFi Booster

• To extend your home router:

  1. Tap on the gear icon next to your camera’s name.
  2. Turn On Extend [Router Name].
  3. Tap on the Save/Done button to save your settings.

  Once extended, a new router name will appear on your connected devices (laptop, smartphone, etc.). The new router name is your existing router name suffixed with “_xt”. For example, if your router name is HomeRouter, the new router name would be HomeRouter_xt. You can connect to it using your home router’s password.

Motion Detection and Cloud Storage

• Enabling recordings and alerts

• To turn on your motion-triggered recordings:

  1. Tap on the gear icon next to your camera’s name.
  2. Turn on Event Recording.
  3. Update the Motion Sensitivity from Lowest to Highest.
  4. Tap on the Save/Done button.

  Once you’ve turned on recordings, you can also turn on alerts - so you can notified anytime there is motion detected in your home.

  1. Tap on the gear icon next to your camera’s name.
  2. Turn on Mobile Notification.
  3. Tap on the Save/Done button.
• Scheduling alerts

• When you are at home, you may not want to be notified when there is motion. Instead of turning on and off the alerts every time you leave the house or return home, you can schedule when you receive these alerts.

  1. Tap on the gear icon next to your camera’s name.
  2. Make sure Event Recording and Notifications are turned on.
  3. Tap on Notification Schedule.
  4. Turn on Set Times.
  5. Select the Start Time, Stop Time, and which Days of the week you’d like to receive alerts.
  6. Tap on OK.
  7. Tap on the Save/Done button.
• Viewing recordings

• Once Event Recording has been turned on, your camera should begin recording Events. To view these recordings, tap on the Events icon in the iSecurity+ App. Select the camera whose Events you’d like to view. You should see a list of all your recordings with the newest Events at the top and the oldest Events at the bottom.

• Downloading recordings

• You can download your Events to your phone or tablet’s local storage.

  1. Tap on the Event you want to download in the iSecurity+ App
  2. Tap the download icon to the right of the playback bar.
  3. Your video should be stored in Gallery for Android and Photos for iOS.
• Troubleshooting recordings

• Recover expired recordings
  Once your recordings have passed their expiration date, they are no longer recoverable. For security and privacy reasons, we do not store your recordings beyond their expiration date. If you’d like to keep your recordings, you can download them to your phone or tablet.

  Local storage
  Motion-triggered recordings are only uploaded and stored to our secure cloud. There is no local storage on the camera itself. If you’d like to keep your recordings, you can download them to your phone or tablet.

Additional Cloud Storage with Smart Detection

• Subscribing to Additional Cloud Storage with Smart Detection

• We offer 1 type of subscription: 30-Day Cloud Storage with Smart Detection. To purchase this:

  1. On a computer, open a browser and log into https://app.isecurityplus.com with your iSecurity+ account.
  2. Tap on Subscriptions.
  3. Under your camera’s name, select the plan you would like to subscribe to.
  4. Tap on Proceed to Checkout.
  5. Enter your Personal Information and Payment Method.
  6. Tap on Pay Now.

  If this is your first subscription, your billing cycle will start from the date of purchase and end 1 month later. If this is a subsequent subscription, your billing cycle will not change.

Smart Notifications

• Using Smart Notifications

• Once you have subscribed to Smart Detection, you can choose to be notified only when there are People, when there are Activities and People, or when there is Any Motion in general.

  1. Tap on the gear icon next to your camera’s name.
  2. Make sure Event Recording is turned on.
  3. Tap on Mobile Notification.
  4. Select People, Activities and People, Any Motion, or Off.
  5. Tap on the Save/Done button.

Account Management

• Changing username

• Because your camera(s), settings, and subscriptions are all tied to your unique iSecurity+ username, we do not allow you to edit your username. If you are not happy with your username, you can setup your camera(s) again under a new username. WARNING: Your services will not transfer over if you setup your camera under a different username.

General Troubleshooting

• Camera goes offline

• Occasionally, your camera may go offline by itself due to connectivity issues. Normally, the camera should come back online by itself. If your camera stays offline for an extended period of time, try unplugging and re-plugging the camera. Once re-plugged in, the camera should come back online again.

• Live video is black and white

• The live video can become black and white if the night vision is turned on before it gets too dark. You can manually turn off your night vision by doing the following:

  1. Tap on the gear icon next to your camera’s name.
  2. Tap on Night Vision.
  3. Turn the setting Off.
  4. Tap on the back arrow.
• LED behavior

• There are 3 LED lights on the back of your camera.

  Setup LED (Top)	Green	Setup mode
  	Off	Running mode
  Connectivity LED (Middle)	Green	Connected to Tend servers
  	Blinking Green	Disconnected from Tend servers
  	Orange	Not connected to your home router. Check your home router or make sure you have setup your camera.
  	Blinking Orange	Connected to your home router but there is no internet connection. Check your internet service provider.
  Power LED (Bottom)	Green	Powered on
  	Off	Powered off

Technical Specifications

• What are the technical specs?

• Feature	Details
  Network Interface	802.11 b/g/n WLAN with 2x2 MIMO
  Antenna	Internal
  Network Security	WEP (40-bit, 128-bit)/WPA (TKIP,AES)/WPA2 (TKIP,AES)
  RF/Wireless	ISM Band 2.4 GHz
  Image Sensor	2 MP 1/3 inch CMOS sensor
  Lens	Focal Length: 3.8mm; F/No: 2.2
  Viewing Angle	Horizontal: 77°, Vertical: 56°, Diagonal: 102°
  IR Operating Mode	Always OFF, Always ON, or AUTO
  Infrared (IR) Night Vision	Four Medium Power IR LEDs, 850nm 8 meter Illumination Distance
  IR Cut-off Filter	Dual Mode Switching for DAY/NIGHT Viewing
  Auto IR Mode (Enabled)	Turns ON when Ambient Light is 3 + 2 LUX or less
  Auto IR Mode (Disabled)	Turns OFF when Ambient Light is 6 +3 LUX or greater
  Ambient Light Sensor	RoHS Compliant 560nm Luminance Detector
  Video Codecs	H.264
  Resolution	Dual Stream: 1280x720, 640x360, 320x180, 160x90
  Frame Rate	Up to 30 Frames Per Second
  Still Image Capture	720p Still Capture
  Zoom	2x Digital Zoom
  Audio Codecs	G.711, AAC, PCM
  Audio In	Built-in microphone
  Audio Out	Built-in speaker
  Buttons	Factory Reset
  Switches	Quick Set-up Mode
  Power	External AC-to-DC Switching Power Adapter INPUT: 100-240V AC, 50/60Hz, Output: 5V DC, 1.0A
  Operations Environment	Temperature: 32°F to 104°F (0°C to 40°C), Humidity: 0-90%

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